Nomadic Privacy Statement
Nomadic are committed to protecting your privacy. This privacy statement applies to the data collected by Nomadic through use of Nomadic services (the “Service” or “Services”);
Customer Data is all the data, including all text, sound, software or image files that you provide, or are provided on your behalf, to us through your use of the Services.
We make no claim of ownership in your Customer Data. Except as provided in this privacy statement or described in your agreements, we only use Customer Data to provide and enhance the Services. We don’t share your Customer Data with advertisers, or with anybody else except in the very limited circumstances described in the Sharing Your Information section below.
Contact Data includes name, address, phone number, profile information, email address, title, time zone and other contact information that we may collect through your administration of the Services and use of the Services by you and others. Contact Data you provide as part of your Nomadic profile is available to other users of your Nomadic Edition(s).
We may also use Contact Data to contact you to provide information about new subscriptions, billing and important updates about the Services, including information about security or other technical issues.
Subject to your contact preferences, we may also use Contact Data to contact you regarding information and offers about the Service, other products and services or to request your feedback.
We may use statistical data, analytics, trends and usage information derived from your use of the Services (“usage data”). Usage data includes, for example, aggregated quantitative information about active users, activity, and topics. Some ways we use the usage data include operating, improving and personalizing the Services and our offerings. Except to provide reports to you or others in your organization, we do not disclose usage data in a way which is identifiable to your organization or users in your Nomadic Edition.
Support Data is the information we collect when you submit a support request including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. Support may be provided through phone, e-mail, or online chat.
Cookies & Other Information
Sharing Your Information
We will not disclose Customer Data or Contact Data (“your information”) outside of Nomadic its controlled subsidiaries and affiliates except as you direct, or as described in your agreement(s) or this privacy statement.
We don’t share any of your information with advertisers.
We occasionally contract with other companies to provide services (such as customer support, data management, and technical infrastructure services) on our behalf. We may provide these companies with access to your information where necessary for their engagement. These companies are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than that for which they are engaged by Nomadic.
We will not disclose your information to a third party (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) except as you direct or unless required by law. Should a third party contact Nomadic with a request for your information, we will attempt to redirect the third party to request the data directly from you. As part of that process, we may provide your basic contact information to the third party. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
Nomadic may share Contact Data with third parties for purposes of fraud prevention or to process payment transactions, as further described in this statement.
Accessing, Correcting and Deleting Your Information
You may access, correct or delete Customer Data or Contact Data you have provided to us by using the tools within the Services (for example, editing your profile information on the Service) or by contacting support at email@example.com. Changes you make to your information on the Service take immediate effect on your Nomadic Edition, but data will be retained in secure storage for a limited period afterward as part of our standard data backup process.
We have implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction
Your Services’ data may be transferred to, stored and processed in the United States or any other country where Nomadic or its affiliates, subsidiaries or service providers maintain facilities. Nomadic abides by the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland.
Changes to this Privacy Statement
We will occasionally update this privacy statement to reflect customer feedback, changes in our Services, and updates to applicable data privacy laws and regulations. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to this statement or in how Nomadic will use your information, we will notify you by either posting a notice of such changes before they take effect or by direct notification. We encourage you to periodically review this privacy statement to learn how Nomadic is protecting your information.
How to Contact Us
Nomadic welcomes your comments. If you have questions about Nomadic’s privacy and security commitments, or if you have other technical or other customer support questions, please contact us at firstname.lastname@example.org or email@example.com